Your information, your choices
Privacy & your details.
Your messages and request details are saved automatically for the VOLTRONIX team as you chat, even if you leave before reviewing. One agreement explains saving, voice recording and tab resume before you start.
What Maries does with your request
Maries is VOLTRONIX’s AI assistant. It is not a human employee or a physically present engineer. It helps collect enquiries, service requests, complaints, feedback and callback requests. Staff must confirm quotations, appointments, availability and outcomes.
Your request may include your name, contact details, customer company, site location, requirements, preferred visit and attachments. General feedback can be anonymous when enabled. After the upfront acknowledgement, meaningful details and completed messages are saved automatically in VOLTRONIX CRM while you talk or type. The enquiry can remain incomplete and unreviewed. Reviewing confirms the existing record; it does not create a second lead. Complaints, feedback and service requests keep their separate routing.
Voice, text and external AI processing
Your browser requests the microphone only after you choose to start and agree to voice processing. The camera is never requested. When live voice is configured, the original microphone audio is streamed through the application to the configured OpenAI service, while the application controls playback, the session and business tools. Configured AI may also process your text and prepare summaries. Guided text intake works without a live AI provider.
Provider processing and retention depend on the deployed account and its agreements. The operating business must review those settings. Captions and AI summaries can contain mistakes, including words from a reply interrupted before it was heard. Review the collected details before confirming.
Voice recording under your agreement
The unchecked agreement explains that starting a voice conversation permits AI voice processing and saving both your microphone and the assistant speech actually played to you for lead qualification and team review. Recording starts only after you check the agreement, choose Start talking and the server acknowledges permission. Voice starts only after recording has begun successfully. Microphone access alone does not permit storage. The recording notice version and decision timestamp are retained. Muted audio and interruptions are reflected in the recording. Consented audio is uploaded progressively, kept privately and linked to your automatically captured request. Leaving without reviewing does not discard acknowledged details or audio already uploaded.
All voice conversations require recording under your agreement. Choose Continue with text for a microphone-free conversation saved as written messages. If recording is unavailable or fails, voice cannot continue; text remains available. Stopping recording also ends voice and keeps the consented portion. Withdrawing recording permission ends voice and deletes saved audio. Missing sections and an unexpected ending are labelled partial. Recording completeness is separate from customer detail confirmation. Text requests do not require audio recording.
What the single agreement covers
The agreement covers processing and automatically saving your request and messages, AI voice processing when you choose voice, recording both voices whenever you choose Start talking, and keeping a secure invitation to resume this enquiry in the same tab for up to 30 minutes. It is unchecked each time the start notice opens. Text never starts the microphone or records audio. Marketing permission remains separate and off by default; this agreement does not subscribe you to marketing. Earlier conversations collected under a different saving promise are not retrospectively imported into automatic capture.
Private storage and employee access
Your conversation is stored on the application server. Meaningful information becomes an actual record in the private VOLTRONIX CRM before optional review. A necessary session cookie or website-specific visitor capability restricts saving to your own enquiry. Earlier details are hidden after a reload until you explicitly resume an authorised enquiry and agree again. With the single agreement, an expiring resume invitation may be kept in this tab for up to 30 minutes; avoid using this on shared devices. Starting a new enquiry clears this tab's earlier invitation. Customer details and transcripts are not stored in browser storage. Employee access to requests, recordings, files and reports is limited by role, business and assignment. Customer files are not public downloads.
This installation uses its internal CRM for automatically captured requests and later customer confirmation. Zoho Forms delivery and external CRM synchronisation are disabled in this mode. A saved reference acknowledges local capture for the team; it does not confirm a booking, quotation, external delivery or customer message.
Files wait for security scanning
Supported PDF, JPEG, PNG and plain text files are accepted into private quarantine. Staff cannot open or download them until a configured security scanner approves them. If scanning is unavailable, uploaded files remain quarantined. Please include important requirements in the request text as well.
Retention and deletion
Retention periods are configurable. The existing installation settings retain request records for 365 days, linked request audio for 90 days, and uncaptured drafts and orphaned audio for 7 days. These settings require the operating business’s approval and may change under its approved policy.
Expiry or approved deletion removes private media and redacts linked personal details in CRM copies. Financial references, business records and audit history may retain a limited record without those personal details. Backups have their own retention and rotation policy and can retain previous copies until that rotation completes.
For access, correction or deletion, request a human callback and include your request reference. Staff will verify your identity before disclosing protected information. A reference alone does not provide access to a request.
Connection failures
The application saves as the conversation progresses and shows an acknowledged reference after the first durable save. A network or device failure can leave recent changes or audio segments unsaved. Retry messages identify pending information, and incomplete recordings are labelled partial. Previously acknowledged information remains available to the authorised team.
What to leave out
Do not share passwords, payment-card details, unnecessary identity documents or sensitive information unrelated to your request. For immediate danger, contact the appropriate emergency service or a qualified professional. Maries cannot provide emergency assistance.